Welfare Category: Social Register (low-income and impoverished families)

What is the validity period of the voucher?

Vouchers issued for emergency situations are also valid for two months from the date of issuance (Clause 3).

Where can construction materials be obtained?

The recipient selects materials themselves through an electronic trading platform from sellers (entrepreneurs) registered in the “Ijtimoiy Himoya” Information System (Clause 37).

How quickly is emergency assistance reviewed?

Such situations are treated as “urgent.” Based on the social worker’s recommendation, the “Mahalla Seven” must make a decision within 24 hours (one day) (Clause 22).

In what form is the assistance provided?

Construction materials required for housing restoration are provided via a voucher (an electronic document with a QR code) (Clauses 6, 24).

Under what circumstances is this assistance provided?

It is provided to families whose housing has been damaged as a result of natural disasters, fires, or other emergencies, leading to a difficult social situation (Clauses 4, 24).

What is the legal basis for this service?

Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 313, dated May 31, 2024.

How is the purchase confirmed?

Once the coal is delivered to the home, the recipient provides the seller with the SMS confirmation code received on their phone to finalize the process (Clause 37).

What if the voucher amount is less than the price of the coal?

If the selected product is more expensive than the voucher amount, the recipient must pay the difference out of their own funds (Clause 40).

Who is eligible to receive this voucher?

Families registered in the “Social Protection Single Registry.”

Is the product delivered to the home?

Yes. The seller (entrepreneur) is responsible for delivering the coal or fuel products directly to the recipient’s home (Clause 45).