Persons in need of care by others
How often is monitoring conducted?
Individuals in the Registry undergo a reassessment (monitoring) at least once every 6 months.
When is a person removed from the Registry?
Upon voluntary withdrawal, the appearance of a caregiver, the cancellation of a disability group, or when traveling abroad for more than 1 month.
What is an Individual Social Services Plan?
A special assistance plan created after the status is granted, including medical check-ups, free medication, housing adaptation, and legal and social support.
How does the “Points” system work?
In the assessment, scoring 116 points or higher is a basis for denying the status of being in need. The lower the score, the higher the degree of need is considered to be.
Who evaluates the living conditions?
A multidisciplinary group consisting of an "Inson" center employee, a family doctor, and the Mahalla chairperson. They evaluate health, financial status, and social activity.
What is the “Offer” and why is it necessary?
It is the person's official consent (agreement) to allow an evaluation of their living conditions. A social worker provides this within 24 hours after the application is made.
How can an application be submitted?
Through a social worker (during door-to-door visits), directly at the "Inson" center, or electronically through the "Ijtimoiy Himoya" Information System.
Who is recognized as a person in need of care?
1. Single elderly and persons with disabilities: Those who have no close relatives (children, parents, spouse) to provide care.
2. Single-living elderly and persons with disabilities: Those who have relatives, but they live separately, or their relatives are undergoing long-term treatment or are imprisoned.
What is the processing time for the service?
All evaluations and the final decision-making are completed within 5 working days from the date of application.
What is the legal basis for this service?
The Administrative Regulations approved by the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 123, dated March 11, 2024.
How often is the medical condition re-checked?
Monitoring is conducted at least once every 6 months, during which the person's health and medical needs are re-assessed (Clause 36).
What is the legal basis for this service?
Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 123, dated March 11, 2024.
When is the act canceled?
If one of the individuals passes away, if the person in need of care gets married, or if it is discovered that care is not actually being provided (Clauses 22-23).
Who assesses the needs of the elderly?
For elderly persons aged 80 and over, the level of need is assessed by an "Inson" center employee using the Barthel and Lawton scales (Clause 7).
In what cases is the creation of the act denied?
If the information is incorrect, if the person in need of care does not consent, or if they are placed in boarding houses (Muruvvat/Saxovat) (Clause 17).
Where to apply?
At Public Service Centers (DXM), through "Inson" center staff, or online via the Single Interactive State Services Portal (my.gov.uz) (Clause 8).
Is there a fee for the service?
No, there is no fee charged for providing this state service (Clause 9).
For how long is the act issued?
The act is issued for a period of 12 months. Monitoring is conducted every 6 months (Clause 6).
For whom must care be provided to receive this service?
1. For a person with a Group I disability.
2. For a child with a disability under the age of 18.
3. For elderly persons aged 80 or older who are in need of care by others (Clause 1).
Why is this act necessary?
Electronic data regarding the actual provision of care serves as the basis for including that period into the caregiver's work experience when calculating a pension (Clause 3).
What is the timeframe for issuing the act?
The authorized body ("Inson" center) issues the act following an on-site visit within 5 working days from the date of the request (Clause 16).
In what cases is service provision denied?
If the person has medical contraindications such as acute infectious diseases, mental disorders, or the active phase of tuberculosis (Clause 4).
What obligation does the service user have?
The person is required to personally attend the Center on the days specified in the contract (Clause 52).
What services are provided during day-care attendance?
According to the individual care plan: rehabilitation, psychological support, vocational training (socio-occupational rehabilitation), and cultural events.
Is a contract signed for the service provision?
Yes. A bilateral or trilateral contract is signed between the Center and the person (or their representative), specifying the types, costs, and duration of services (Clause 37).
How is the application submitted?
The person or their legal representative applies directly to the "Inson" center or fills out an electronic questionnaire via the "Ijtimoiy Himoya" Information System.
Where is the day-care service provided?
It is provided within the quotas set by the Agency, specifically to persons residing in the province (city) where the Centers are located.
What is the designated duration of the service?
Social and rehabilitation services in the form of day-care attendance are provided for a period of up to one month (Clause 3).
Who can access paid services in the form of day-care attendance?
Elderly persons and persons with disabilities who have first-degree relatives obligated to provide care (on a contractual basis).
What is the timeframe for service provision (reviewing applications)?
Reviewing the application, assessing the person's needs, and making a decision are designated to be completed within 7 working days.
What is the legal basis for this service?
Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 316, dated May 31, 2024.
Who is included in the mobile team?
A team of qualified specialists formed by the Center depending on the type of service required (Clause 55).
What services are provided at home?
Rehabilitation exercises as per the individual care plan, psychological counseling, and socio-domestic assistance.
Is the mobile service paid or free of charge?
For individuals who have relatives, this service is provided on a paid basis under a contract.
Who can use this service?
Individuals residing in the district (city) where the Center is located, who have relatives but require rehabilitation services at home.
What is the duration of the service?
Services in mobile form can be provided for a period of up to one year (Clause 3).
What is meant by “mobile service”?
This refers to specialists from the Center (rehabilitologist, psychologist, social worker, etc.) visiting the home of the person in need to provide services.
What is the timeframe for organizing the mobile service?
Reviewing the application, assessing the needs, and assigning a mobile team are completed within 7 working days.
What is the legal basis for this service?
Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 316, dated May 31, 2024.
Is it possible to leave the Center early?
Yes. Based on the application of the person themselves or their close relatives, an order for discharge from the Center is issued (Clauses 67, 68).
Is the service paid or free of charge?
Paid on a contractual basis for those with relatives; free of charge for single individuals in need of social protection (specified categories in Clause 3).
What is the advantage of short-term placement?
While living at the Center, the person receives intensive rehabilitation, professional care, and socio-occupational therapy (Clauses 46, 57).
Who is placed for a permanent (unlimited) period?
Single elderly persons and persons with disabilities who have no close relatives to provide care and no real estate in their own name (Clause 3, sub-clause "a").
What is the maximum duration for long-term services?
For individuals receiving services on a paid basis in an inpatient form, the duration is set for up to one year (Clause 3).
Who are short-term and long-term services for?
For individuals who have relatives obligated to provide care, but who wish to live and receive treatment (e.g., for rehabilitation) at the Center for a certain period.
What is the timeframe for organizing the service (decision-making)?
Reviewing the application and making a decision regarding placement in the Center are completed within 7 working days.
What is the legal basis for this service?
Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 316, dated May 31, 2024.
What is the timeframe for document restoration?
The general assessment process begins a few working days after the application; however, the restoration itself is carried out according to the regulations of the relevant authorities (Ministry of Internal Affairs, Justice).
Where is the information about the restored document entered?
Pursuant to Clause 29, the social worker must enter information about the restored document or the assistance provided into the "Ijtimoiy Himoya" Information System.
Where is the restoration process recorded?
According to Clause 27, this activity is included in the individual plan as a "measure for the social and legal protection of the person."
Which documents are supported for restoration?
Identity documents (passport, ID card) and other necessary documents that grant the right to social protection.
Who helps if documents are lost?
During the assessment of living conditions (Clause 19), the absence of documents is identified and included in the Individual Social Services Plan.
Are only personal documents restored?
No, assistance is also provided in obtaining certificates for minor children and restoring documents that establish property rights (Clause 42).
How long does the restoration process take?
Preparing a draft application to the court takes 5 working days, and providing legal explanations takes 15 days (Clauses 43, 45). Passport restoration is carried out within the timeframes established by law.
Which authorities restore the documents?
Internal affairs bodies (for passports/ID cards) and Justice departments (for birth certificates, etc.) handle this based on a request from the "Inson" center.
Is there a fee for restoring documents?
No. According to Clause 44, state duty is not charged for the restoration of passports or ID cards.
What is the legal basis for the service?
The Administrative Regulations approved by the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 123, dated March 11, 2024.
