Welfare Category: Victims of harassment and violence

What is the timeframe for rendering the service?

Within one working day, the application is studied, an initial assessment is conducted, and appropriate measures for the document restoration process are incorporated into the individual social rehabilitation program.

Will children’s attendance at kindergarten or school be suspended until the documents are restored?

No, it will not be suspended. Even before the documents are fully restored, minor children will be temporarily and compulsorily placed in a nearby school or kindergarten based on a referral or formal act issued by the competent authorities.

If the documents were originally obtained from another district or region, is the woman required to travel there?

No, it is not required. Thanks to the integration of the “Unified National Social Protection” information system with the databases of the Registry Office (FHDYO) and the Department of Internal Affairs (IIB), center staff can retrieve the necessary information via electronic requests right from where they are.

What practical assistance is provided under this service?

• The center’s lawyers and social workers prepare inquiries for the relevant government agencies (Public Service Centers/DXM, Registry Office/FHDYo, Department of Internal Affairs/IIB) and accompany the woman through the document processing procedure.

• If the woman is living in a shelter, assistance is provided to have the completed documents delivered and handed over directly at the shelter itself.

What documents and information are required?

When applying to the center, the applicant provides the following information:

• The surname, first name, and patronymic of the service user;
• Year, date of birth, and address.

Note: If personal documents have been confiscated by the perpetrator of violence or have been lost, no additional paperwork or certificates (spravka) are required from the citizen to restore them.

Who can use the service? (Individuals)

Women who have suffered from harassment and violence, who have attempted suicide or have suicidal tendencies, and their minor children.

How can the service be used?

• By contacting the “Inson” social services center in your region;

• By contacting the social worker operating in your mahalla.

What is the legal basis for providing the service?

Administrative Regulation approved by Resolution No. 354 of the Cabinet of Ministers of the Republic of Uzbekistan dated June 25, 2024.

In which cases is the provision of the service refused?

• When the affected women do not give their consent to use the service or refuse to receive a protection order;

• When a medical examination detects acute infectious, severe mental, or active-stage tuberculosis diseases that prevent staying at the center (in this case, the individual is first placed in a hospital).

Where and in what form is the service provided?

• In the form of a day clinic (day visit): Short-term and long-term psychological and legal assistance is provided at “Inson” centers.

• In a residential (shelter) form: Free accommodation for up to 6 months, food, clothing, and necessary services are provided in rehabilitation centers (shelters).