How is the provision of service confirmed?

The service provider must daily input the biometric data (Face-ID) of the person using the service into the system (Clause 5).

In what cases is the voucher canceled?

If the person does not select a provider within 10 working days, in the event of death, withdrawal from the service, or traveling abroad for more than 1 month (Clause 20).

Where and how to apply?

Applications can be made to the "Inson" center, a social worker, via the Single Portal (my.gov.uz), or the "Ijtimoiy Himoya" Information System (Clause 7).

How long does it take to review the application?

The responsible officer of the "Inson" center reviews the questionnaire within 7 working days and assesses the person's needs (Clause 11).

For how long is the voucher issued?

The voucher is issued with the right to use social services for a period not exceeding 6 months (Clause 18).

How does the voucher system work?

The state covers a portion of the social service costs via a voucher. Once the person in need receives the voucher, they select a service provider of their choice through the "Oila Hamkor" platform.

Who can work as a service provider?

"Inson" centers, legal entities, individual entrepreneurs, and self-employed persons.

What are the requirements for service providers?

They must complete a 36-hour training course and obtain a certificate valid for 3 years (Clause 3).

What new services are provided under the program?

1. Socio-domestic assistance at home.
2. Care at home.
3. Medico-social rehabilitation.
4. Day-care attendance.
5. Personal assistant services.

What is the “Step to Active Life” program?

It is a state program (launched on June 1, 2025) providing 5 types of new social services to persons in need of care based on a voucher (subsidy) system.