Welfare Category: Social Register (low-income and impoverished families)

Is the clothing delivered to the home?

Yes. The seller (entrepreneur) is responsible for delivering the ordered clothing to the recipient’s home within 3 days (Clauses 37, 45).

Who is eligible to receive this voucher?

Individuals and families in difficult social situations whose need for clothing has been confirmed by a case management study conducted by a social worker (Clauses 4-5).

Where and how can clothes be selected?

Clothes are selected at the recipient’s discretion through an electronic trading platform from sellers (entrepreneurs) authorized in the “Ijtimoiy Himoya” (Social Protection) Information System (Clauses 6, 37).

What is the validity period of the voucher?

The clothing voucher is valid for two months from the date of issuance. The purchase must be made within this period (Clause 3).

What exactly is a clothing voucher?

It is an electronic document with a QR code that allows for the purchase of clothing and other essential goods using funds covered by the state (Clause 3).

What is the processing time for a clothing voucher?

The study of the application by a social worker and the decision-making by the “Mahalla Seven” are carried out within 10 working days from the date the application is received.

What is the legal basis for this assistance?

Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 313, dated May 31, 2024.

What happens if the selected products exceed the voucher value?

The recipient must pay the difference from their own funds. Otherwise, the seller may decline the order (Clause 40).

How is the application confirmed?

Once products are delivered, the recipient completes the transaction by providing the seller with the SMS confirmation code sent to their phone (Clause 37).

Is home delivery available for the products?

The seller (entrepreneur) is responsible for the high-quality and timely delivery of food products to the recipient’s home (Clause 45).