Welfare Category: Reporting an incident of harassment and violence

What is the legal basis for providing the service?

Administrative Regulation approved by Resolution No. 354 of the Cabinet of Ministers of the Republic of Uzbekistan dated June 25, 2024.

In which cases is the provision of the service refused?

• When the affected women do not give their consent to use the service or refuse to receive a protection order;

• When a medical examination detects acute infectious, severe mental, or active-stage tuberculosis diseases that prevent staying at the center (in this case, the individual is first placed in a hospital).

Where and in what form is the service provided?

• In the form of a day clinic (day visit): Short-term and long-term psychological and legal assistance is provided at “Inson” centers.

• In a residential (shelter) form: Free accommodation for up to 6 months, food, clothing, and necessary services are provided in rehabilitation centers (shelters).

What is the timeframe for rendering the service?

• Immediately (within 1 working day): The situation is initially assessed, the victim is placed in the “Primary Assistance Room,” and a protection order is issued.

• Within 5 working days: When placed in a rehabilitation center (shelter), an individual long-term assistance program is drawn up by specialists.

What documents and information are required?

When applying, the following information is entered:

• The surname, first name, and patronymic of the service user;
• Year, date of birth, and address.

Note: No additional papers or certificates are required for placement in a hospital or rehabilitation center.

Who can use the service? (Applicants)

• Women who have experienced harassment and violence, who have attempted suicide or have suicidal tendencies, and their minor children;

• Any physical and legal entities who have witnessed an incident of violence (third parties).

How can the service be used?

• By contacting the “Inson” social services center in your region or the social worker in your mahalla;

• By calling the internal affairs bodies’ “102” number or meeting with your local preventive inspector;

• By contacting the numbers 1146 (“Helpline”) or 112.