What if the voucher amount is less than the price of the coal?

If the selected product is more expensive than the voucher amount, the recipient must pay the difference out of their own funds (Clause 40).

Where and how can coal be purchased?

The recipient selects the product themselves through an electronic trading platform from sellers authorized in the "Ijtimoiy Himoya" Information System (Clauses 6, 24).

What is the timeframe for obtaining a coal or fuel voucher?

The evaluation by a social worker and the decision-making by the "Mahalla Seven" are carried out within 10 working days from the date the application is received.

What exactly is a fuel voucher?

It is an electronic document with a QR code that allows for the purchase of coal, firewood, or other fuel products using state subsidies (Clause 3).