Welfare Category: Persons in need of care by others

Can residents choose their own paid services?

Yes. In addition to basic services, paid service recipients choose additional rehabilitation and care services themselves on a contractual basis (Clause 37 of the Regulation).

Where can I find information about available vacancies?

Information on vacant spots in IQQMs is visible in real-time on the Agency’s website and in the “Ijtimoiy Himoya” system (Clause 5 of the Regulation).

Where to go for placement in a center?

You should contact the “Inson” social services center or fill out an electronic questionnaire via the “Ijtimoiy Himoya” Information System portal (Clause 10 of the Regulation).

How much is the fee for those in the Social Register?

For family members in the Social Register, the fee is subsidized: they pay 20% of the cost (the remaining 80% is covered by the state) (Clause 3 of the Decree).

How are individuals with relatives placed?

They can be placed based on a paid contract. Both long-term and short-term inpatient services are available for them.

Who is admitted to the center for free and permanent residence?

Single elderly persons and persons with disabilities in need of care who have no providers (1st-degree relatives) and no housing in their own name (Clause 3 of the Regulation).

What is the timeframe for reviewing an application?

The application is fully reviewed within 7 working days (2 days by the “Inson” center + 5 days by the Special Commission) (Clauses 14, 17 of the Regulation).

What is the legal basis for this service?

Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 316, dated May 31, 2024, and Presidential Decree No. PQ-410.

What are Social Support Centers (IQQM)?

These are the new name and system for the former “Saxovat” boarding houses for the elderly and persons with disabilities, as well as the boarding house for war and labor veterans (Clause 1).

What is the timeframe for document restoration?

The general assessment process begins a few working days after the application; however, the restoration itself is carried out according to the regulations of the relevant authorities (Ministry of Internal Affairs, Justice).