Welfare Category: Assistance in restoring lost documents

What is the legal basis for providing the service?

Sub-paragraph “d” of paragraph 9 and paragraph 30 of the Administrative Regulation approved by Resolution No. 354 of the Cabinet of Ministers of the Republic of Uzbekistan dated June 25, 2024.

What is the timeframe for rendering the service?

Within one working day, the application is studied, an initial assessment is conducted, and appropriate measures for the document restoration process are incorporated into the individual social rehabilitation program.

Will children’s attendance at kindergarten or school be suspended until the documents are restored?

No, it will not be suspended. Even before the documents are fully restored, minor children will be temporarily and compulsorily placed in a nearby school or kindergarten based on a referral or formal act issued by the competent authorities.

If the documents were originally obtained from another district or region, is the woman required to travel there?

No, it is not required. Thanks to the integration of the “Unified National Social Protection” information system with the databases of the Registry Office (FHDYO) and the Department of Internal Affairs (IIB), center staff can retrieve the necessary information via electronic requests right from where they are.

What practical assistance is provided under this service?

• The center’s lawyers and social workers prepare inquiries for the relevant government agencies (Public Service Centers/DXM, Registry Office/FHDYo, Department of Internal Affairs/IIB) and accompany the woman through the document processing procedure.

• If the woman is living in a shelter, assistance is provided to have the completed documents delivered and handed over directly at the shelter itself.

What documents and information are required?

When applying to the center, the applicant provides the following information:

• The surname, first name, and patronymic of the service user;
• Year, date of birth, and address.

Note: If personal documents have been confiscated by the perpetrator of violence or have been lost, no additional paperwork or certificates (spravka) are required from the citizen to restore them.

Who can use the service? (Individuals)

Women who have suffered from harassment and violence, who have attempted suicide or have suicidal tendencies, and their minor children.

How can the service be used?

• By contacting the “Inson” social services center in your region;

• By contacting the social worker operating in your mahalla.