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Card Security

What should be done if the Social Card is lost or stolen?

As soon as it is determined that the card has been lost or stolen, it is necessary to immediately contact the relevant (issuing) commercial bank. If the Social Card becomes unusable or is lost before its
expiration date, it will be replaced for a fee.

How can I change a PIN code of my Social Card?

The PIN code of the social card can be changed through an ATM, by personally visiting the
relevant (issuing) bank branch or inside Baraka Mobile Application.

Which authority should be contacted regarding unauthorized expenditures from the card?

You should immediately contact the relevant (issuing) bank regarding the unauthorized movement of funds (expenditures and deposits) on the card. The bank’s details are indicated on the card.
Aloqabank: +998712307777
Xalq bank: 1106

How can the card be unblocked if the PIN code is entered incorrectly three times or if it is voluntarily blocked?

In such cases, you need to contact the financial agent (bank) that issued the social card to
unblock it.

What to do if my Social Card is stuck in an ATM?

Immediately contact the bank servicing the ATM. Provide the location, time, and details of the
incident. For further assistance, reach out to the financial agent (bank) that issued your card.

Get in touch

We’re here to help
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Banking Support
Xalq: 1106 | Aloqa: +998712307777
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NASP Call Center
Call 1070 - for general inquiries and questions.