Welfare Category: Restoration of Documents

What is the timeframe for document restoration?

The general assessment process begins a few working days after the application; however, the restoration itself is carried out according to the regulations of the relevant authorities (Ministry of Internal Affairs, Justice).

Where is the information about the restored document entered?

Pursuant to Clause 29, the social worker must enter information about the restored document or the assistance provided into the “Ijtimoiy Himoya” Information System.

Where is the restoration process recorded?

According to Clause 27, this activity is included in the individual plan as a “measure for the social and legal protection of the person.”

Which documents are supported for restoration?

Identity documents (passport, ID card) and other necessary documents that grant the right to social protection.

Who helps if documents are lost?

During the assessment of living conditions (Clause 19), the absence of documents is identified and included in the Individual Social Services Plan.

Are only personal documents restored?

No, assistance is also provided in obtaining certificates for minor children and restoring documents that establish property rights (Clause 42).

How long does the restoration process take?

Preparing a draft application to the court takes 5 working days, and providing legal explanations takes 15 days (Clauses 43, 45). Passport restoration is carried out within the timeframes established by law.

Which authorities restore the documents?

Internal affairs bodies (for passports/ID cards) and Justice departments (for birth certificates, etc.) handle this based on a request from the “Inson” center.

Is there a fee for restoring documents?

No. According to Clause 44, state duty is not charged for the restoration of passports or ID cards.

What is the legal basis for the service?

The Administrative Regulations approved by the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 123, dated March 11, 2024.