Welfare Category: Persons in need of care by others

How is the provision of service confirmed?

The service provider must daily input the biometric data (Face-ID) of the person using the service into the system (Clause 5).

For how long is the voucher issued?

The voucher is issued with the right to use social services for a period not exceeding 6 months (Clause 18).

How long does it take to review the application?

The responsible officer of the “Inson” center reviews the questionnaire within 7 working days and assesses the person’s needs (Clause 11).

Where and how to apply?

Applications can be made to the “Inson” center, a social worker, via the Single Portal (my.gov.uz), or the “Ijtimoiy Himoya” Information System (Clause 7).

What are the requirements for service providers?

They must complete a 36-hour training course and obtain a certificate valid for 3 years (Clause 3).

Who can work as a service provider?

“Inson” centers, legal entities, individual entrepreneurs, and self-employed persons.

How does the voucher system work?

The state covers a portion of the social service costs via a voucher. Once the person in need receives the voucher, they select a service provider of their choice through the “Oila Hamkor” platform.

What new services are provided under the program?

1. Socio-domestic assistance at home.
2. Care at home.
3. Medico-social rehabilitation.
4. Day-care attendance.
5. Personal assistant services.

What is the “Step to Active Life” program?

It is a state program (launched on June 1, 2025) providing 5 types of new social services to persons in need of care based on a voucher (subsidy) system.

What is the legal basis for this service?

Resolution of the Cabinet of Ministers No. 376, dated June 18, 2025.